$107,775 yearly
Greater Geraldton City Council
Greater Geraldton, WA, Australia
The Coordinator ICT Services will coordinate the operations of the City’s Information and Technology teams and their response to requests for ICT assistance relating to hardware, software, telecommunications and information management. The role will maintain and improve the systems and processes, which enable effective delivery of ICT services and support and will ensure adherence to statutory obligations and the Councils Record Keeping Plan.
Key accountabilities:
Lead, organise and direct the ICT Services teams, creating an environment that is motivating and provides a dynamic team culture focused on exemplary customer service and continuous improvement.
Maintain, continuously improve, and coordinate the operation of an ITIL aligned ICT service desk whilst ensuring complete and accurate information at all times. Apply means to address times of greater demand.
Provide strategic support to the Manager ICT Services in issues relating to Information,...