TAFE Queensland Support Officer (ICT)

$63,527 - $70,493 yearly
  • Queensland Government - Department of Education
  • Ipswich QLD 4305, Australia
  • 26 Apr, 2021

Job Description

An exciting opportunity to work within the ICT Solutions team at TAFE Queensland - South West! As part of your role, you will be responsible for contributing to the operational running of the information technology and communication environment within TAFE Queensland South West through the purchase, distribution, and monitoring of information technology resources. This is a great opportunity to take the next step in your career - APPLY NOW!

Job details

Position status Permanent

Position Type Full-time

Occupational group Education & Training

Classification AO3

Workplace Location Ipswich region

Job ad reference QLD/QLD/TQSW0041/21

Closing date 10-May-2021

Yearly salary $63527 - $70493

Contact person Leon Payne - Regional ICT Services Manager

Contact details (07) 3244 0467

Reports to: ICT Coordinator

** As part of your employment you may be required to complete a period of probation and criminal history checks.

Key Responsibilities

  • Contribute to the success of cultural change within the organisation through promoting and modelling TAFE Queensland South West's core values and Agreed Behaviours and the established TAFE Queensland values of Working Together, Focussing on our Customer, Taking Responsibility, Showing Initiative, and Safety First.
  • Ensure daily ICT operations aligns with business priorities by providing continuous and consistent excellence in the delivery of ICT Services team by building rapport and relationships with our customers (i.e. Educators, TAFE Services, students and other Regional ICT teams).
  • Effectively monitor ICT service requests and issues through the use of Service Now, by identifying any relevant concerns, proposing workable solutions and provide ownership, follow up, resolution and feedback to ensure the delivery of timely, efficient and effective ICT service.
  • Identify opportunities to expand or improve ICT Services team, monitor ongoing effectiveness, provide feedback to the team and report issues impacting on the service.
  • Monitor utilisation reports and provide advice relating to regional technology resources including both hardware and software.
  • Participate in ICT resources planning and consultation processes and assist with ICT resources allocation and distribution of ICT equipment to our customers.
  • Maintain an awareness of and observe work practices designed to maintain a safe and healthy work environment (i.e. manual handling, electrical safety, trip hazard).
  • Develop and maintain effective communication and collaborative working relationships with key internal and external customers and service providers.
  • Process all incoming goods for quality, quantity and costs following TAFE Queensland's procurement process for the receipting and payment of invoices against purchase orders.
  • Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self-development and contributing to the development of the team through knowledge sharing and the provision of support, guidance and collaboration.

How you will be assessed:

Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

  1. Proficiency in the use of a range of computerised systems and applications relevant to the activities of the ICT team, including experience with IT service management tools (i.e. Service Now etc.), MS Office applications and telecommunications systems (any specific experience in TC systems).
  2. Demonstrated ability to communicate effectively, including developing rapport and maintaining positive and collaborative working partnerships with a range of internal and external stakeholders.
  3. Sound analytical skills in the review and interpretation of report data to provide accurate and meaningful advice to customers, verify audits and service performance.
  4. Demonstrated application of customer service and innovative problem solving skills, for successful resolution in an educational environment, including the ability to work effectively under pressure, prioritise tasks, and deliver successful outcomes within specified timeframes.
  5. Proven ability to work both autonomously and effectively contribute to a high performing team, identifying opportunities for business improvement and proactively seeking and facilitating opportunities for self-development.

Highly Desirable: Driver's Licence

To apply for this role, please provide the following:

  • A resume that briefly outlines contact details, employment history and/or relevant experience, achievements, and names of referees and their contact details.
  • Selection will be based on how well applicants meet the key capabilities outlined in the ‘How you will be assessed' section of this role description (max 2 pages).