Customer Service Officers (Public Health Emergency Co-ordination Centre)

  • ACT Government
  • ACT, Australia
  • 17 May, 2021
Casual/Seasonal/Maternity Medical, Health, and Social Work

Job Description


Closes: 31 December 2021
Classification: Administrative Services Officer Class 3
Position No: C11443, several
Directorate: ACT Health
Advertised (Gazettal date): 12 May 2021
Contact Officer: on

On 19 March 2020, a public health emergency was declared in the ACT due to the public health risks posed by coronavirus disease 2019 (COVID-19), caused by the novel coronavirus SARS-COV-2. A COVID-19 Response Team has been created to deliver the public health response over a longer term.

The COVID-19 Response Team is seeking casual Customer Service Officers to assist with the COVID-19 public health response. Casual staff are required to conduct contact tracing for COVID-19 cases, welfare monitoring of people in quarantine, assisting with the implementation of public health directions such as travel restrictions, responding to phone enquiries regarding COVID-19, and other tasks as required to assist the Public Health Emergency Coordination Centre (PHECC) and the broader ACT Health Directorate. Applicants should have customer service experience, excellent verbal communication skills, experience with using databases, and be flexible and adaptable to a rapidly changing work environment.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

Note: These are casual positions available for up to 12 months, with weekend and some afterhours work. Selection may be based on application and referee reports only. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: If you are interested in this exciting position, you can apply by email to and provide a written statement of no more than two pages addressing the Professional/Technical Skills and Knowledge and Behavioural Capabilities, your curriculum vitae and contact details for two referees, one being your current supervisor.

Note:These are casual positions available for up to 12 months

Career interest categories:

  • Administration and Governance
  • Emergency Management
  • Healthcare, Medical and Allied Services

Job Closing Date

31 Dec, 2021