Customer Service Officer - ACT NoWaste

$74,237 - $80,381 yearly
  • ACT Government
  • ACT, Australia
  • 13 Sep, 2021
Full time Customer Service, Receptions, and Complaints Power, Water, Sewerage, and Sanitation

Job Description

Full-time Permanent

Closes: 24 September 2021
Classification: Administrative Services Officer Class 4
Salary: $74,237 - $80,381 plus superannuation
Position No: 00695
Directorate: Transport Canberra and City Services
Advertised (Gazettal date): 10 September 2021
Contact Officer: Candice Wright on or (02) 6205 1149


Ever wondered how waste and recycling are managed?

Are you looking to join an innovative and improvement-focused team?

We looking for a passionate and driven individual who is seeking an opportunity to make a difference in the everyday experience of Canberra residents with waste and recycling services by joining our Customer Service Team.

A team player willing to learn about the quickly-evolving environment we are operating in and wanting to contribute positively to our organisation.

Who are we? ACT NoWaste manages contracts and service agreements for a range of waste and recycling activities to residents and businesses. ACT NoWaste designs, commissions, and manages outsourced waste and recycling services which aim to encompass best practice, respond to community demand, maximise resource recovery and meet budget expectations.

ACT NoWaste Business Analytics and Support (BAS) team is a key enabler and provides support, analysis and advice by:

  • Ensuring ACT NoWaste budgets are managed in the short and long term;
  • Providing insightful data, commercial and financial analysis for policy development, budget development, procurement, and contract management;
  • Ensuring data capture and reporting are streamlined whilst ensuring data accuracy and quality;
  • Leading project management and administration contributions to ACT NoWaste business systems – weighbridge system and Salesforce platform modules (kerbside collection services system, contract management system and licensing and compliance system);
  • Ensuring governance on account receivable, debt management and account payable processes;
  • Providing customer support on requests for kerbside collections; and,
  • Providing input in to TCCS and external data reporting requirements.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

How to Apply: In order to apply, please submit your curriculum vitae and a cover letter discussing your experience and aptitudes against the Technical Skills and Knowledge as well as against the Behavioural Capabilities listed. Your cover letter may not exceed two pages.

Shortlisted applicants will be required to undertake a written test as part of their interview process.

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Job Closing Date

24 Sep, 2021