Libraries Technologies Senior Solutions Specialist

$89,483 - $94,722 yearly
  • Gold Coast City Council
  • Karp Court, Bundall QLD, Australia
  • 15 Sep, 2021
Full time Information and Communications Technology

Job Description

Reference number 30959
Employment status Full Time
Directorate Lifestyle and Community
Location Karp Court
Award - Classification City of Gold Coast Certified Agreement 2019 - Stream A Administration Level 7
Salary $89,483.45 to $94,722.42
Hours per week 36.25
Position summary
The Gold Coast is an outstanding global city proudly looking towards its future. We are inspired by lifestyle and driven by opportunity. The Gold Coast community loves our libraries. They are popular, visible and an integral City service that is highly valued by the community.

The Gold Coast Libraries’ offering is recognised as Australia’s second-largest public library service and delivers on the City’s aspirations to provide a leading-edge library service.

About the Position

Gold Coast Libraries provide a large range of Information and Communication Technologies (ICT) services to the community and Libraries staff, including:

  • public PC, Wi-Fi, and printing services;
  • digital online content such as e-books, newspapers, magazines, audiobooks, e-learning, research and local heritage resources;
  • supporting technologies such as RFID and other business management system technologies.

We are going through an exciting period of growth in Gold Coast Libraries as we begin delivering our 5-year Libraries ICT Roadmap, which outlines a substantial investment strategy to enhance and renew our ICT services.

The Libraries Technologies Senior Solutions Specialist is key to the success of the ICT Roadmap, providing specialist functional and technical leadership, advice and operational support for ICT services utilised within Gold Coast Libraries. The role is primarily responsible for the planning, prioritisation, and delivery of ICT system enhancements and technical operational support. This senior role will need to possess strong IT Change and Release Management skills, establish strong customer relationships and orchestrating the delivery of ICT services via a multi-provider environment.

We are open 7 days a week and this position is a 9-day fortnight position working from Monday to Friday, with a fortnightly Rostered Day Off. It is a requirement of the role that you participate on an on-call roster outside of standard operating hours and on weekends for one week every 4 weeks on a rotational basis, for which you would be remunerated.

The current Library Services are located between the Northern, Central and Southern Regions. Initially, applicants will be based in our office located at Bundall, however you will be required to work at other locations and regions as required.

Key Deliverables of the Position

  • Establish and provide senior technical operational support services for Libraries ICT Systems
  • Provide functional and technical expert advice to Gold Coast Libraries and Corporate Projects
  • Lead Libraries ICT work streams in accordance with project outcomes
  • Ensure continued improvement of Libraries ICT services by establishing, planning, prioritising and coordinating the ME pipeline delivery.
  • Maintain strong positive relationships with customers by regularly engaging business stakeholders to understand their changing business needs and priorities.
  • Maintain strong positive relationships with internal & external suppliers through regular engagement.
  • Manage suppliers to agreed service levels and identify opportunities to leverage new technologies and releases from supplier product roadmaps.
  • Coordinate & contribute to the development of ICT plans, providing advice and input regarding both current and proposed operational improvements
  • Provide input and feedback for financial planning and budget management activities, including budget forecasting and the allocation of the Minor Enhancement budget.
  • Assist in delivering the Libraries IT Governance process to inform prioritisation, investment and scheduling decisions in alignment with the Corporate IT Governance Framework & associated processes.

About You

To be successful in the role, you will have a good mix of skills, technical aptitude and experience working within an IT Service Management function and/or working within a library service. You will require:

  • Bachelor’s degree Information Technology or Library and Information Management, and/or equivalent knowledge.
  • Experience establishing and managing ICT Service Management practices, including the establishment of Minor
  • Enhancement pipeline process.
  • Experience supporting complex, integrated ICT systems in a multi-provider environment.
  • ITIL Foundation qualification or equivalent knowledge
  • Project Management in PMBOK, Prince2, SCRUM or Agile, or equivalent experience

What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy:

  • working within a culture that promotes a healthy work-life balance with 9 day fortnights and flexible working arrangements;
  • a friendly and supportive team where you will be recognised and rewarded;
  • opportunities for professional development training and study assistance to enhance your career progression;
  • a competitive remuneration plus up to 12% employer superannuation contribution and options to salary sacrifice;

See what other benefits the City can offer you here:

The Selection Process

As part of our selection process, you may be required to undertake a one way video interview via SparkHire, and a face to face interview or virtual interview via Microsoft Teams. You may also be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date. 

Screening questions

Essential: Do you possess a current Driver's Licence and an ability and willingness to drive to any Gold Coast City Libraries locations for work?
Essential: Please list your qualifications and their relevance to the advertised position.
Essential: All City Libraries staff are required to hold a Working with Children Blue Card. Do you currently have a Working with Children Blue Card OR have an ability to apply, to obtain one?
Essential: Summarise how you have utilised your leadership skills to implement significant change initiatives?
Essential: What technologies do you have the strongest knowledge and experience with? List 3 to 5 technologies and briefly describe how you gained your experience for each technology?
Essential: Summarise your approach to managing a Change and Release Schedule, and your approach to prioritising, resourcing, and coordinating activities between multiple internal and external service partners for both planned and unplanned BAU and Project change, test and release activities?

Contact person Paul Dent
Contact number 0755817879
Alternate contact person Angus Barr
Alternate contact number 0755816506
Closing date 23/09/2021

Job Closing Date

23 Sep, 2021