1 x Permanent Full Time, 35 hours, 5 days per week
Salary: $110,972.09 to $ 121,597.03
Closing Date: 3 March 2020

The Coordinator IT Support and Infrastructure coordinates and manages Council’s Information Technology (IT) Service Desk and Infrastructure Environment. As a subject matter expert for Council the role will provide advice, solutions, recommendations and guidance across IT and infrastructure related functions.

Responsibilities include:

• Establishing various Service Level Agreement (SLA) functions that include defining SLA’s with end users to clearly outline problem resolution timeframes and expectations
• Creating and maintaining various documentation types i.e. usage guides, factsheets, policies, and procedures
• Providing technical support by liaising between internal stakeholders to provide critical operational insight to upcoming implementations and strategies
• Analysing workload and utilisation patterns across a variety of platforms and environments to identify modifications and upgrade requirements.
• Engaging with stakeholders across Council to understand their business needs and to provide subject matter expertise, recommendations, solutions and guidance

Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant. This position also comes with a Council Leaseback Vehicle.

For further information about the position please contact George Harb, Manager Information Technology on 02 8711 7711.

How to Apply: Please click the 'Apply' button below. Applicants must submit a covering letter, current resume and response to the selection criteria questions which will be shown once you commence your application.

Click here for a copy of the position description 

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident. For Temporary positions, you need a visa that gives you permission to work in Australia.