Workforce Administrator

$70,254 - $77,546 yearly
  • NSW Department of Education
  • New South Wales, Australia
  • 22 Nov, 2021

Job Description

Organisation / Entity: TAFE NSW Job category:

Education And/Or Training

Job location:

Central & North Coasts - Newcastle & Hunter Valley

Illawarra & South Coast

Regional NSW

Sydney Region


Job reference number: 00008N0S Work type: Full-Time Number of positions: 1 Total remuneration package: This position offers a base salary range of $70,254 - $77,546 p.a plus employer’s contribution to superannuation and annual leave loading. Contact: - ODP Recruitment Team Closing date: 06/12/2021 - 11:59 PM


Workforce Administrator
TAFE Worker Level 4
1 Full-time role available
Location negotiable - regionally-based work locations are encouraged


  • Be part of the team that transforms the way services are delivered in TAFE NSW
  • Deliver innovative solutions to support a diverse customer base
  • Competitive salary package and access to multiple benefits


With TAFE NSW you will have the opportunity to grow your professional career in a dynamic and collaborative environment, where you can innovate, create value and proudly play a meaningful role in the once in a generation transformation of Australia’s largest skills and training provider!


The Workforce Administrator is responsible for supporting the delivery of the Student Services Branch service catalogue by utilising data, insights, trends, and operational knowledge to provide high quality scheduling, rostering, reporting and modelling of current and future resource allocation in maximising the effective and efficient use of the workforce against key performance metrics.

You have impeccable communication skills, are analytical, organised and a natural problem solver.

You enjoy building trusting relationships, collaborating with your Team and taking initiative.

Crucially, you are someone who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer First.


  1. Certificate IV in a relevant discipline or equivalent skill, knowledge and experience
  2. Demonstrated ability to effectively source data and provide recommendations on the most effective approach to allocating resources in both planned and unplanned circumstances
  3. Demonstrated ability to understand enterprise agreements, workforce policies and capacity requirements to effectively support the scheduling and rostering of large operational teams
  4. Demonstrated ability to effectively analyse and provide insights on key performance data that supports continuous improvement
  5. Willingness and ability to travel to nearby learning locations if required, as per conditions contained within the employee’s Enterprise Agreement
  6. Ability to address and meet focus capabilities as stated in the position description


  • Experience supporting rostering activities of a large workforce

For further information regarding the role please review the Position Description and Information Package


This position offers a base salary range of $70,254 - $77,546 p.a. plus employer’s contribution to superannuation and annual leave loading.

You will enjoy a 35-hour working week, access to multiple benefits such as flexible work arrangements, free health checks, fitness passport, employee wellbeing and assistance programs.


Our Team is dynamic, high performing and energetic with a strong focus on service excellence, innovation and success through collaboration, collective experience, knowledge and open mindsets.


We’ve put systems and support in place for all our employees to work and deliver safely and flexibly through the COVID-19 affected period.

Please be advised that all interviews will be conducted via Microsoft Teams.


At TAFE NSW, we are committed to creating an inclusive workforce which reflects the community and the customers we serve.

We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

TAFE NSW is an accessible employer who encourages applications from people with a disability and Aboriginal & Torres Strait Islander people.

We will provide reasonable adjustments in our recruitment process and in the workplace.

If you need an adjustment in the recruitment process, please contact the ODP Recruitment Team via email or call Emily on 0457 661 182.


Please click the ‘apply’ button where you will be redirected to the internal TAFE NSW job portal.

To support your application please provide:

  • Your current resume
  • Cover letter addressing essential requirements 1 to 5 (maximum 1 page) 
  • Your responses to the two targeted questions below (500-word limit each) 

Targeted Question 1: How do you ensure that you stay current with legislative and regulatory requirements the impact workforce scheduling? Outline what methodologies/frameworks you use to effectively schedule resources in a large-scale operational environment. What strategies do you use to deal with unplanned absences?

Targeted Question 2: Provide an example of when you have had to support a response to an unplanned service disruption which impacted staff resourcing levels for a significant time period. What strategies did you use to understand the resourcing impacts and what was your approach to rescheduling the workforce?

CLOSING DATE: Monday 6 December 2021 at 11.59 pm
We look forward to receiving your application!

The recruitment process will include a range of comparative assessments.

General Enquiries: please contact our ODP Recruitment Team via email
Technical issues: please contact I Work For NSW Support Team on 1800 562 679 (Mon-Fri) or

Please note:

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

For most Temporary jobs, you need a visa that gives you permission to work in Australia.

An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.