Team Leader - ACAT (Energy and Water)

$82,506 - $87,331 yearly
  • ACT Government
  • ACT, Australia
  • 24 Nov, 2021
Full time Administrative, Clerical and Office Support Power, Water, Sewerage, and Sanitation

Job Description

Full-time Permanent

Closes: 07 December 2021

Classification: Administrative Services Officer Class 5
Salary: $82,506 - $87,331 plus superannuation
Position No: 42756
Directorate: Justice and Community Safety
Advertised (Gazettal date): 24 November 2021
Contact Officer: Brenton Hutchison on or (02) 6207 1438

Details: Would you like to use your people skills to lead a small team that assists Canberrans experiencing issues with energy and water utilities? Do you thrive in a fast-paced team environment, with internal drive to provide outstanding client experiences, in a changing workplace environment?

The ACT Civil and Administrative Tribunal (ACAT) is seeking a dedicated, resilient, and enthusiastic person to perform the role of Team Leader, ACAT (Energy and Water). We are seeking someone with:

  • excellent people skills to deal with a broad range of people from a range of backgrounds and circumstances
  • a love for mentoring others to be their best
  • excellent computer skills
  • a desire to make client service delivery better

The role will see you responsible for delivering high quality client focused registry services for ACAT’s energy and water section. You will assist the teams Assistant Director lead and manage a small team delivering high quality registry services to Canberrans. The role has a diverse range of clients, and one minute you could be assisting someone having financial difficulties, with the next minute involving a consumer in the middle of complex complaint with their utility. You will need to be comfortable having difficult conversations, while possessing the ability to develop and maintain important partnerships and working relationships.

If this sounds like the job for you, we want to hear from you!

Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Applicants should provide a:

  • curriculum vitae
  • and details of two referees (one of which must be your current supervisor/manager); and
  • a personal pitch (the pitch is to be a maximum of two pages). In your personal pitch, please explain why you are the best person for the job and how you meet the six Professional Skills and Knowledge and Behavioural Capabilities listed below.

Professional / Technical Skills and Knowledge

  • Administration Skills
  • Dispute resolution and/or case management experience
  • Organisational Awareness

Behavioural Capabilities

  • Delivers Quality
  • Leads, Drives Collaboration and Inclusion
  • Demonstrates Resilience, Innovation and Curiosity

You should refer to the attached selection documentation which contains more detail on the Professional Skills and Knowledge and Behavioural Capabilities.

Specific examples should be provided where appropriate.

Criteria. Your curriculum vitae should also include the details of at least two referees.

Applications should be submitted via the Apply Now button below.

Job Closing Date

07 Dec, 2021