Student Support Officer (Youth Outreach Worker) - Walcha Central School - 229189

$65,160 - $106,383 yearly
  • NSW Department of Education
  • Walcha NSW 2354, Australia
  • 25 Nov, 2021

Job Description

Organisation / Entity: Department of Education Job category:

Education And/Or Training | School Education

Job location:

Regional NSW / Tamworth & North West NSW

Job reference number: 00008N8X Work type: Full-Time Number of positions: 1 Total remuneration package: $106,383. Package includes salary ($65,160 - $95,539), employer's contribution to superannuation and annual leave loading. Starting salary will depend on qualification level, years of relevant experience and/or current salary. Contact: 0267772777 - Ben Ussher Closing date: 08/12/2021 - 11:59 PM


  • Full-time ongoing appointment
  • Are you passionate about the mental health and wellbeing of our future generation?
  • Do you enjoy working as part of dynamic team in a school environment?
  • Can you manage diverse stakeholders in an ever evolving environment?

As part of a NSW government initiative, the NSW department of education has a number of fulltime positions to support the wellbeing of students.

About the school:

Walcha Central School is a K-12 school situated in the Northern Tablelands of NSW. Walcha is approximately 75kms from Armidale, 90 kms from Tamworth and 150kms from Port Macquarie. Walcha Central School has an enrolment of approximately 270 students (24% identifying as ATSI) from diverse socio-economic backgrounds. The current school improvement focus is; student growth and attainment, partnerships and pathways for learning and connected learning. The role of Student Support Officer is a full-time role and will work predominantly in the High School sector (approximately 115 students). Walcha Central School employs a chaplain for 10 hours / week to assist with student support. Teacher housing may be available for the successful candidate.

About the role:

Student Support Officers work within the school community to enhance student wellbeing and learning outcomes in partnership with the wellbeing team and the school counselling service. Student Support Officers provide individual and targeted wellbeing support and whole of school wellbeing initiatives and programs that are evidence-based. They have a pivotal role in working collaboratively with external agencies and creating referral pathways for students and families to child and family support agencies.

NOTE:  Recreation leave and flexible working hours

Student Support Officers employed under the Government Sector Employment Act 2013 are remunerated for 52 weeks per annum, required to work for 48 weeks pa with 4 weeks recreation leave. These are full time ongoing positions.

Hours of duty will be seven (7) hours per day, excluding breaks. Applications for recreation leave will not be approved during school term time and Student Support Officers will be required to attend work during school vacations unless they are accessing approved leave.

Requests for flex days in accordance with the Department’s Flexible Working Hours Agreement will be subject to the Department’s operational convenience which will generally require that flex leave will only be approved during the school vacations.

About the NSW Department of Education:

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

How to apply:  

The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.

Essential Requirements:

To be considered for this position, candidates must have:

  • Successfully completed a Diploma or Higher qualification in social work, youth work, welfare or related discipline. (Relevant qualification must be completed at time of application)
  • A current Working with Children Check clearance. For more information, visit
  • Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.(200 words maximum)

From 8 November 2021 all Department of Education employees undertaking relevant work, including any work conducted on a NSW school site, will be required to be fully vaccinated against COVID-19. The successful candidate for this position will be required to confirm full vaccination status prior to the Department of Education finalising the appointment of the candidate and entry on duty. Further information on the Department’s COVID-19 response is available at

To apply for this role, please submit an application by clicking “Apply Online” below. To apply, you must attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please also include contact details (email and phone number) for two current professional referees.

Please address the pre-screening questions and any essential requirements. Within your application and responses please ensure you demonstrate how your skills, knowledge and experience meet the focus capabilities as outlined in the role description

Please upload certified copies of your qualifications and/or academic transcripts with your application.


Only applications submitted through IworkforNSW will be considered. No late applications will be accepted

In addition, your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.

If you proceed to interview you will need to provide the following:

  1. Proof of Identity information
  2. Informed Consent Form
  3. Declaration for child-related work

For enquiries about this role, contact Ben Ussher on (02) 6777 2777 or by email to

Pre-screening questions: 

  1. The role of a Student Support Officer involves working with individuals and groups of students from diverse backgrounds and with a range of learning and support needs. Provide an example where you have effectively supported the wellbeing and mental health of young person or group? What was your role and what was the outcome? (300 words maximum).
  2. Please provide an example of your success working both as part of a team and as an individual to contribute to the work of the team. In your response, outline the key challenges faced and how you worked with the team to overcome these challenges. (300 words maximum).

Why work with us? Please visit Careers at DOE