Indigenous Visitor Services Officer

$66,867 - $71,963 yearly
  • ACT Government
  • ACT, Australia
  • 26 Nov, 2021
Casual/Seasonal/Maternity Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints Facilities, Real Estate, and Property

Job Description


Closes: 20 December 2021

Classification: Administrative Services Officer Class 3
Salary: $66,867 - $71,963 plus superannuation
Position No: C11723
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 25 November 2021
Contact Officer: Cally Earnshaw on or (02) 6207 9347


  • If you enjoy delivering engaging public tours, local Ngunnawal programs, workshops, programs and sharing your Indigenous Australian cultural knowledge this job is for you!
  • If you enjoy talking to people and delivering fantastic customer service, this job is for you.
  • If you enjoy working as part of a team in a dynamic work environment within a world class facility, this job is for you.

The National Arboretum Canberra acknowledges the traditional custodians of the land, the Ngunnawal people. The Arboretum is a culturally safe working place, actively promoting reconciliation and looking for an Aboriginal and/or Torres Strait Islander person who is enthusiastic and motivated to join our casual Visitor Services Officer team.

The National Arboretum Canberra features 94 forests of threatened, rare and symbolic trees from Australia and around the world that are cultivated for conservation, education and recreation. The National Arboretum welcomes its diverse visitors to regular events, programs and guided tours. The primary focus of the Visitor Services team is providing high quality and pro-active customer service to all visitors while working at Village Centre Information Desk and delivering interpretive experiences across the site to visitors of all ages. The successful applicant will have experience working in a busy and dynamic environment, capably managing competing demands and public emergency situations.

The Indigenous Visitor Services Officer role supports the delivery of local Ngunnawal programs, Indigenous Australian cultural programs, Ngala bus, tourism programs, walking tours, school holiday, educational programs and more. They will awork closely supporting the Indigenous Tourism Officer and Education Officer.

Eligibility/Other Requirements:

  • This is a designated position in accordance with s42, Discrimination Act 1991 and is only open to Aboriginal and/or Torres Strait Islander people. Aboriginal and/or Torres Strait Islander heritage is considered essential and therefore a Confirmation of Aboriginality may be requested..
  • Current driver’s licence, with ability to train and obtain a public ‘O’ bus licence.
  • Current First Aid Certificate
  • Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to -
  • Ability to undertake manual handling as required.
  • Availability for weekday, after hours, public holiday and weekend work.

Notes: This position will be offered on a casual basis and the full-time salary noted above will be paid pro-rata. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: Please provide:

  • A one-page document telling us about you and summarising your work experience and skills, against the role’s ‘selection criteria’ that is located in the position description document.
  • A current curriculum vitae (your work history).
  • Contact details of least two referees.

Applications should be submitted via the Apply Now button below.

Job Closing Date

20 Dec, 2021