Library Customer Service Officer

$55,800 - $61,600 yearly
  • Nedlands City Council
  • Nedlands WA, Australia
  • 26 Nov, 2021
Part time Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints

Job Description

Work Type: Permanent - Part Time
Closing Date: 02/12/2021

About the City of Nedlands

The City of Nedlands is located 7km from the Perth CBD and includes a diverse range of features from the beautiful river foreshore of Dalkeith and Nedlands to the crisp white sands of Swanbourne beach.  

With a dedicated workforce of professional service providers, we are committed to ensuring the City of Nedlands is a vibrant, safe and inclusive community with a high standard of local services and facilities.

About the role

An opportunity exists within the Library Service for a customer focused individual to join the team as a Library Customer Service Officer on a part-time basis.

Some of the key responsibilities of the role include customer service, circulation and roaming duties, stock processing and shelving.

The role will be based at both the Nedlands and Mt Claremont Libraries with a roster including Saturday, Sunday and evening shifts over a 4-week period.

About the successful candidate

The successful candidate will have:

  • High level customer service skills with the ability to take initiative to resolve customer queries;
  • Sound interpersonal and communication skills;
  • Ability to work independently and within a team environment;
  • Well-developed skills with the use of Microsoft Office programs;
  • Proficient in a range of current technologies with the ability to do basic troubleshooting; and
  • A current Provide First Aid Certificate.

Knowledge of and experience using Spydus will be highly regarded.

What we offer

This position offers a cash salary of $55,800 to $61,600 per annum pro rata (dependent on skills and experience) plus superannuation and penalty rates as outlined in the applicable Enterprise Agreement.

  • Healthy workplace initiatives
  • Employee Assistance Program
  • Additional 2% Superannuation contribution (conditions apply)
  • Onsite parking
  • Novated Leasing
  • Paid Parental Leave
  • Private Health Insurance discount

Additional details

Please read the position description to ensure a full understanding of the role.

Applications must include a covering letter and a current curriculum vitae (CV).

Confidential enquiries can be directed to Despina Swain, Library Services Coordinator on (08) 9273 3609.

How to apply

Applications can be submitted online via the City of Nedlands website before 5pm AWST, Thursday 2 December 2021.

Please note that the City reserves the right to appoint a candidate prior to the closing date.

Job Closing Date

02 Dec, 2021