Customer Service Agent

$75,239 - $81,466 yearly
  • ACT Government
  • ACT, Australia
  • 12 Jan, 2022
Full time Accounting and Finance Customer Service, Receptions, and Complaints Human Resources and Recruitment

Job Description

Full-time Temporary with a Possibility of Permanency

Closes: 25 January 2022

Classification: Administrative Services Officer Class 4
Salary: $75,239 - $81,466 plus superannuation
Position No: 36219, several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 11 January 2022
Contact Officer: Jennifer Edmistone on or (02) 6205 2367

Details: Here at Shared Services, we are essential cogs in the ACT Government wheel, the enablers, providing corporate support to Directorates and Agencies so they can focus on service delivery to our community.

  • If you like helping people, this job is for you;
  • If you want to work in a collaborative team environment, this job is for you;
  • If you’re looking for a rewarding customer service job that can lead to excellent future career opportunities, this is the job for you!

Our Customer Service Agents are at the coal face, providing 1st level support for ACT Government staff on human resource and finance related matters. We are a call centre environment interacting with customers via phone, live chat, and email, transferring matters to the experts where required.

We work hard, support each other, and have fun. We place a big emphasis on personal development, encouraging training opportunities and involving you in the delivery of our team’s strategic objectives.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements:

  • You will need to be customer focused and dedicated to resolving customer issues to be successful in this role.
  • Hold a current CMTEDD issued Personnel Vetting Program certificate/clearance or ability to obtain and maintain a certificate is mandatory.
  • Advanced computer keyboard skills.

Note: We currently have full-time and part-time temporary vacancies available, for part-time vacancies the full-time salary noted above will be paid pro-rata.

Candidates who are shortlisted based on their initial application will be required to undergo a comprehensive selection process which may include job-related skills tests and other assessments. Successful candidates will be offered a temporary contract of three months and will be provided with training appropriate to the job description and role requirements. The ability to successfully progress through the training and receive a ‘competent’ grading may result in an offer of a longer-term temporary contract of up to 12 months with the possibility of permanency, as positions become vacant.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Please complete the attached application questions and provide them along with your curriculum vitae and contact details of at least two referees.

Candidates are encouraged to discuss the position with the contact officer (via email preferably) before submitting an application.

If you have any questions regarding these vacancies, please contact Jenny Edmistone on (02) 620 52367 or at

Applications should be submitted via the Apply Now button below.

Job Closing Date

25 Jan, 2022