Library Assistant (Outreach Services)

$51,017 - $57,350 yearly
  • Shoalhaven City Council
  • 36 Bridge Rd, Nowra NSW 2541, Australia
  • Dec 29, 2020
Part time Customer Service, Receptions, and Complaints

Job Description

  • Salary: $51,017 - $57,350 p.a plus 9.5% Super
  • Temporary Part Time
  • 12 month contract

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

About the role

This fixed term, part time position is located at the Nowra Library and works 16 hours per week, that being Wednesday and Friday (11am – 7pm) and every second Saturday (9:30am – 3pm).


Reporting directly to the Outreach and Digital Resources Manager, the focus of this position is to:

  • To assist in the prompt, courteous and efficient provision of services to library customers
  • To assist in the operations of the Outreach and Digital Resources Team including creation of marketing and promotional materials using a range of online tools

Skills & Experience

In order to be successful in the position, you will be/ possess:

  • Higher School Certificate or equivalent
  • Class C Driver’s Licence
  • Library experience
  • Experience in graphic design and marketing using social media and website posts

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.


We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

  • Generous Leave Entitlements
  • Long Service Leave After 5 Years
  • 9 Day Fortnight for Outdoor Staff
  • Flexitime for Indoor Staff
  • Fitness Passport
  • Novated Lease Arrangements
  • Discounted Private Health Insurance
  • Training and Development Programs

How to Apply

You will be required to upload your resume and a brief cover letter which should address the selection criteria as outlined in the job description.

During the application you will also be required to respond to position related questions as shown below and questions regarding general information about you.

  1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
  2. Please outline your experience working in customer service and/or libraries.
  3. Describe a scenario when you had to address a difficult customer. How did you manage the situation in order to diffuse it?
  4. Please describe your experience with marketing and promotion, and social media and website management.
  5. This position requires a Working With Children Check, please provide your Working With Children Check number. If you do not have it, you will need to provide this if a position is offered.

Contact: Robin Sharpe – Outreach and Digital Resources Manager (02) 4429 3710

Applications Close: Thursday, 7 January 2021 (at Midnight)

When your application has been submitted completely, you will receive a confirmation email

Job Closing Date

Jan 07, 2021