Customer Service Officer

$38.96 hourly
  • Port Hedland Town Council
  • Port Hedland WA, Australia
  • 21 Apr, 2022
Full time Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints

Job Description

Location: Port Hedland Leisure

Occupation: Administration/Customer Service

Division: Community Services - Leisure Facilities

Level 2 - $38.96 per hour

The Town

Port Hedland is a dynamic, diverse town in Western Australia’s beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

This role is to be responsible for acting as the Port Hedland Leisure first point of contact, responding appropriately by providing information and direction to the general public, receiving all cash, preparation and processing all receipts and ensure security of Council’s monies and assist the Facilities business unit in promoting, coordinating and conducting leisure services. This position is based between the Port and South Leisure Centres and the Wanangkura Stadium.

Please refer to the attached position description for further information regarding the role.

This pool recruitment process will remain active for a period of three months.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

  • Experience in a customer service role and dealing with difficult customers
  • Excellent customer service and interpersonal skills
  • National Police Clearance
  • Current ‘C’ class drivers’ licence
  • Rights to work in Australia
  • Evidence of COVID-19 Vaccinations or exemption

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention “Confidential Advertised Vacancy” either by:

Post:   PO Box 41, Port Hedland WA 6721

Hand:  Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. Applicants who do not attach a cover letter may not be considered in the first round of shortlisting. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact the Human Resources Team on (08) 9158 9353 or recruitment@porthedland.wa.gov.au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11:45pm Thursday 30th June 2022

Please note: This position may require you to be double vaccinated for Covid 19.

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

Job Closing Date

30 Jun, 2022