Casual Customer Service Officer

$39.53 - $42.62 hourly
  • Hobsons Bay City Council
  • Hobsons Bay City Council, 115 Civic Parade, Altona Hobsons Bay, VIC, Australia
  • 25 May, 2022
Casual/Seasonal/Maternity Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints

Job Description

Hobsons Bay Civic Centre - 115 Civic Parade Altona, Hobsons Bay Libraries, Newport Community Hub - 13-15 Mason Street Newport, Laverton Community Hub - 95 - 105 Railway Avenue Laverton, Seabrook Community Centre - 15 Truganina Street Seabrook

  • Customer Service Officers (multiple roles: Casual)
    Band 3: $39.53 per hour inc. 25% casual loading
  • Senior Customer Service Officers (multiple roles: Casual)
    Band 4: $42.62 per hour inc. 25% casual loading

Position No: 480234

Are you an experienced Customer Service professional? Hobsons Bay City Council is seeking casual Customer Service Officers and casual Senior Customer Service Officers to support the provision of high quality, consistent and effective service to our customers.

These positions require friendly, experienced and helpful professionals to deliver customer centred and responsive services to our community via a range of interaction types including in person, by telephone and online at any Hobsons Bay service centre, library, community hub, call centre or outreach location as allowed for under Council’s Covid safe plan and may also be required to work from home.

In order to be successful in this role you will be flexible, and have availability to work weekdays, evenings and weekends.

A copy of each of the position descriptions can be obtained by using the download feature below or by contacting our Customer Experience team on 1300 179 944.

For further information please contact Rebecca Hill, Customer Experience Lead on 1300 179 944.

Applications close at 11.30pm on Sunday 31 July 2022 and should include a resume and a cover letter that includes:

  • a description of skills and knowledge that you would bring to the role
  • which role/s you are applying for (Customer Service Officer &/or Senior Customer Service Officer)
  • your principal motivation for applying

Please submit your application either by submitt ing online or posting to:
HR Recruitment
Hobsons Bay City Council
PO Box 21

An automated email will be sent upon receipt of your electronic application. Please re-submit your application if the auto reply has not been received or call (03) 9932 1092 if you are experiencing difficulty.

Hobsons Bay City Council is committed to the principles of Equal Opportunity, Child Safety and Workplace Diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.


PD Customer Service Officer - Band 3.pdf
PD Senior Customer Service Officer - Band 4.pdf

Job Closing Date

31 Jul, 2022