Assistant Director - Operations

$114,928 - $123,710 yearly
  • ACT Government
  • ACT Government Offices, London Circuit, Canberra ACT, Australia
  • 14 Jun, 2022
Full time Administrative, Clerical and Office Support

Job Description

Classification: Senior Officer Grade C
Salary: $114,928 - $123,710 plus superannuation
Position No: 36312, several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 14 June 2022
Contact Officer: Evelyn McCarthy on Evelyn.McCarthy@act.gov.au or (02) 6205 0315

Details: The Assistant Director of Operations is responsible for leading and managing customer service teams, which may include a call centre.  Operations receive high volume enquiries, applications, forms and submissions. It is a dynamic and fast-paced work environment characterised by rapid change, complexity and contestability. We are looking for experienced, organised and agile leaders to assist in implementing change, process improvement and the delivery of quality customer service in a regulatory/tax environment.  The Assistant Director will establish and maintain professional working relationships with internal and external stakeholders and manage complex, high value and/or escalated revenue matters.

Note: There is 1 x permanent position and 1 x 5-month temporary vacancy with the possibility of extension and/or permanency position available immediately. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. Please review the Position Description for details about the role and associated responsibilities. Suitability for this position will be assessed on your demonstrated Skills, Experience, Knowledge and Behaviour in relation to the duties/responsibilities listed in the Position Description.

How to Apply: Please submit the following:  a two-page pitch that tells the selection committee about your ability to perform the advertised role (knowledge, experience, skills, behaviour) and why you are the best person for this role. The pitch should: show that you have the capabilities in the “What you Require” section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities. Demonstrate your capacity to perform the duties and responsibilities detailed in “What You Will Do” at the specified classification including examples of how you have done this in the past. Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role. A current curriculum vitae and contact details of at least two referees.

Applications should be submitted via the Apply Now button below.

Job Closing Date

28 Jun, 2022