ICT Support Officer

$74,117 - $90,369 yearly
  • NSW Department of Education
  • St Peters NSW 2044, Australia
  • 17 Jun, 2022

Job Description

Organisation / Entity: Department of Education
Job category:

Information and Communications Technology

Job location:

Sydney Region / Sydney - Inner West

Job reference number: 00008ZHM
Work type: Full-Time
Number of positions: 1
Total remuneration package: $90,369. Package includes salary ($74,117. - $81,158.), employer's contribution to superannuation and annual leave loading.
Contact: 0401 999 055 - Mark Dahdah
Closing date: 03/07/2022 - 11:59 PM


  • Temporary Full-Time (up to 23 December 2022)
  • Location: St Peters

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

We are a highly collaborative and energetic team who deliver tremendous ICT Support to NSW Public Schools and Corporate offices..

About the role

The ICT Support Officer provides ICT support to facilitate the delivery of efficient, quality ICT services to

NSW public schools and departmental offices.

The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.

Provide customer facing support both onsite and remotely to NSW Public Schools in the IT services below:

  • Network Printers
  • LAN and Wi-Fi Networking installation and troubleshooting
  • Video Conferencing
  • Software Applications such as MS Teams, SharePoint, Google Apps
  • Assisting with commissioning IT in new schools
  • iOS and MacOS MDM Management / JAMF and Google Chromebooks
  • Windows OS desktop and notebook support

For further information please view the role description

Essential requirements of the role

  • Current Drivers Licence with a good driving history record; willingness to travel as required
  • Hold a valid clearance to work with Children (Working with Children Check)

Key knowledge and experience

Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

About you

Are you someone that embraces teamwork, is willing to learn, enthusiastic and wanting to join a rewarding and diverse team? This is the job opportunity for you!

We are looking for an amazing ICT Support Officer to join our dedicated and skilful team who are ready to share their wisdom.


  • Opportunity to make a difference at Department of Education
  • Flexible work-life balance
  • Competitive salary
  • 35 hour week

How to apply
When applying you will need to:

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

Describe a time when you have provided excellent ICT support for a customer. What did you do, what was your feedback and why was it a success? (400 word maximum)

Describe a time when you were asked to provide an IT solution to solve a complex IT request. What was the request, and what did you achieve? (400 word maximum)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

Closing date: 3 July 2022 at 11:59pm.

For role enquiries please contact Mark Dahdah details at Mark.dahdah1@det.nsw.edu.au or on 0401 999 055