Senior Visitor Services Officer

$76,255 - $82,566 yearly
  • ACT Government
  • ACT Government Offices, London Circuit, Canberra ACT, Australia
  • 21 Jun, 2022
Full time Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints Facilities, Real Estate, and Property

Job Description

Classification: Administrative Services Officer Class 4
Salary: $76,255 - $82,566 plus superannuation
Position No: 16065, several
Directorate: Environment, Planning and Sustainable Development
Advertised (Gazettal date): 21 June 2022
Contact Officer: Melissa Barton on or 0466 022 959

Details: The ACT Parks and Conservation Service is seeking a Senior Visitor Services Officer to provide customer service and business support functions, primarily at the Tidbinbilla Visitor Centre, potentially also at Namadgi Visitor Centre. The role is a part of the Volunteer and Visitor Experience team within the Parks and Partnerships section of the ACT Parks and Conservation Service.

The position is responsible for the daily operation of the Visitor Information Centre during the week, rostered weekends and public holidays and is required to liaise with staff, volunteers and management to ensure the smooth provision of visitor services during those times.

The role supervises a small team of part-time and casual Visitor Services Officers and reports to the Manager of Tidbinbilla Visitor Centre.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements:

Other Requirements:

  • Current ACT manual driver’s licence
  • Preparedness to wear a uniform
  • Preparedness to work a shift roster including weekends and public holidays (penalty rates apply)
  • Preparedness to work at any Parks and Conservation Service location as directed
  • The position requires a Working with Vulnerable People Registration.


  • Proven hospitality skills in a fast-paced environment well regarded.

Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please submit a written application addressing the Selection Criteria limiting responses to 350 word per criteria, along with your current curriculum vitae, listing two referees and their contact details.

Applications should be submitted via the Apply Now button below.

Job Closing Date

29 Jun, 2022