Business Support Helpdesk Officer

$76,255 - $82,566 yearly
  • ACT Government
  • ACT Government Offices, London Circuit, Canberra ACT, Australia
  • 23 Jun, 2022
Full time Administrative, Clerical and Office Support Legal Services Transportation Services

Job Description

Classification: Administrative Services Officer Class 4
Salary: $76,255 - $82,566 plus superannuation
Position No: 12978
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 June 2022
Contact Officer: Hayley Eastman on or (02) 6207 0403

Details: The Business Support and Training team provides operational support to Access Canberra teams and external users of the rego.act business system, including:

  • Updates to Road Transport specific policy and procedure
  • Guidance and advice on Road Transport legislation
  • Business system training
  • Updates to the Access Canberra website, forms and related documents for Road Transport transactions
  • Communication to all rego.act stakeholders
  • Contribution to rego.act enhancements and projects

The successful applicant for the Helpdesk Officer role will be proactive and support staff with system functionality and advice on Road Transport legislation, policy and business rules to a high standard.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: The successful applicant will provide exceptional client service over the phone and via email, and experience in the use of rego.act is highly desirable.

The position is attached to a rotating roster of 8:30 am-5.00 pm Monday – Friday.

Notes: This is a temporary position available immediately for up to 12 months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

How to Apply: Please provide a supporting statement of no more than two pages outlining experience and/or abilities against the Professional and Technical Skills and Behavioural Capabilities outlined in the Position Description; and your Curriculum Vitae.

Applications should be submitted directly via the Apply Now button below.


This is a temporary position available immediately for up to 12 months.

Job Closing Date

30 Jun, 2022