Access Canberra Temporary Employment Register - Customer Service and General Administration Officers

$68,685 - $73,920 yearly
  • ACT Government
  • ACT Government Offices, London Circuit, Canberra ACT, Australia
  • 24 Jun, 2022
Full time Administrative, Clerical and Office Support Human Resources and Recruitment

Job Description

Classification: Administrative Services Officer Class 3
Salary: $68,685 - $73,920 plus superannuation
Position No: Temporary Employment Register
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 June 2022

Details: Access Canberra’s temporary employment register will be used to fill temporary Customer Service or General Administration vacancies as they arise. Vacancies will typically be for periods of six weeks to three months although on occasions shorter or longer-term opportunities may also arise (up to 12 months).

Duties will include but not limited to providing high-quality customer service through a range of channels, including electronic/digital, telephone and/or face to facedata entry and the creation and updating of records, assisting in the resolution of complaints and enquiries, processing various applications and receiving and receipting of public monies.

Pathway 1 – Customer Service Positions in this pathway will generally be located in the Access Canberra Service Centres, Contact Centre, Land Titles, Land Planning and Building and Complaints Management teams.  However, positions may also be available in other areas of Access Canberra from time to time.

Pathway 2 - General Administration Roles in this pathway will involve the administration of many pieces of legislation covering a range of industries within the ACT, including construction, environment protection, working with vulnerable people, fair trading, gaming, racing, births, deaths and marriages, liquor, dangerous substances, community, industry, and traders licencing, and transport and the making of decisions on a variety of applications on a daily basis. Some positions include the provision of general administrative support in areas such as finance, HR, training, and workplace safety to all of Access Canberra.

Roles may be filled based on operational requirements and the business needs of the organisation. Applicants will only be contacted if a vacancy arises suiting their skills and experience.

There is no guarantee that an offer of employment will be made while an application remains on the register.

For further information regarding the above please contact the Temporary Register Officer via email


Eligibility/Other Requirements: OTHER REQUIREMENTS

Citizenship – To be eligible for temporary employment you must be in Australia on a visa with unconditional working rights or be an Australian citizen or permanent resident.

Security checks – All new employees to the ACT Government are required to undergo an Australian Federal Police criminal history check. The check assists Access Canberra in determining the suitability of applicants for employment.

Previous employment check – Access Canberra may contact applicants’ past or present employers in order to obtain background information about their suitability for employment.

Availability - It would be appreciated if applicants to the Register keep their availability current. If you are no longer available for employment, please advise us via the email address below.

Application expiry - The Register is refreshed at the end of June and December of each year. To remain on the Register, you will need to re-apply.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Pathway 1 – Customer Service

Pathway 2 – General Administration

  • Work in a Contact Centre, Service Centre or in a face-to-face service environment.
  • Work to a 7-day scheduled roster that may involve commencing work at 6:50am and/or finishing at 8:00pm. (Contact Centre)
  • Work from any Access Canberra location as required.
  • Wear a uniform if supplied.
  • Work extended hours, occasional weekends, during Emergency or SES events.
  • Work in any Access Canberra location
  • Work in an activity-based work environment
  • Wear a uniform if supplied
  • Work extended hours, occasional weekends, during Emergency or SES events

Notes: Some positions will be located in an activity-based working (ABW) environment. Under ABW arrangements, officers will not have a designated workstation/desk. Selection may be based on written statement and referee reports only.


Please provide the following to:

  1. Completed Application Coversheet.
  2. Current curriculum vitae and contact details of two referees.
  3. A written statement of no more than one page addressing the following criteria:
  • Customer-focused
  • Well-developed oral and written communication skills
  • Ability to learn and use a range of business systems
  • Ability to understand, interpret and apply legislation, procedures and work practices and follow instructions
  • Ability to work productively independently or as part of a team and demonstrate resilience in a fast-paced, high-pressure environment

Your written statement should outline your relevant experience, skills, knowledge and behaviour to demonstrate your suitability for the advertised positions.

Job Closing Date

06 Jan, 2023