Customer Experience Officer Contact Centre and Front Counter

Level 4 $61,890 -$65,148

It is an exciting time to be a part of Team Stirling and we have made some innovative changes within our rebranded Customer Experience team which means we are looking to fill several roles within our team.

The City

As a leading West Australian local government, the City of Stirling is a place where people choose to live, work, visit and invest. We strive to serve our diverse community through providing efficient, responsive and sustainable services. Each year we deliver a range of innovative projects and community programs designed to create vibrant, accessible and thriving neighbourhoods.

Our Team

The City prides itself on being the City of Choice. Being part of ‘Team Stirling’ has advantages beyond working within a great team of people who genuinely want to make a difference.

The City has undertaken a refresh and refocus of our Customer Service Team and rebranded into a new Customer Experience Team within our Customer and Communications Business Unit.

Our ambition is to be adaptable to customer needs and create seamless and accessible experiences so that our customers feel supported, connected and empowered. To do this we have understood the need to invest in our people and define our processes so we are committed to ensuring our team are appropriately trained, coached and supported with the right balance of processes and technology to achieve the vision.

We are leading the digital transformation of the City of Stirling – through the continued implementation of a Relationship Management System (Salesforce) and driving system integration and enhancing efficiency and effectiveness to allow the City to communicate with its customers using modern, efficient and functional applications.

The Roles

Customer Experience Contact Centre Officer

3 permanent part time positions with a minimum of 15 hours per week plus additional hours as per operational needs. In addition, temporary opportunities are available

This position is responsible for the delivery of an excellent customer experience to the City’s diverse customer base by responding to telephone calls in line with defined standards and to provide accurate and timely information, advice and assistance to customers following the City’s policies, processes and procedures.

Customer Experience Front Counter Officer

1 permanent part time position with a minimum of 15 hours per week plus additional hours as per operational needs.

This position is responsible for the delivery of an excellent customer experience to the City’s diverse customer base by delivering an efficient, quality face to face customer experience and provide accurate and timely information, advice, receipting of payments and assistance to customers following the City’s policies, processes and procedures.

If you are interested in one of the above positions and think you’ve got what it takes to be a part of Team Stirling you’ll share our commitment to enhancing choice, opportunity and prosperity for our community by:

• Being an enthusiastic team member with strong interpersonal skills
• Demonstrating a results driven attitude
• Exercising finely tuned decision-making skills
• Using high level organisational and time management skills

For all positions there are specific job role criteria and requirements are contained within each applicable position description and should be reviewed prior to lodging an application.

How to Apply

There are a number of steps that will be included in the recruitment process which are as follows:-

1. Submit your resume and covering letter by clicking apply now
2. Shortlisting via a phone interview
3. Attendance at a Recruitment Assessment Centre on either the 16th or 17th January 2021 (please make sure you are available)

INTERESTED?

www.stirling.wa.gov.au/employment

Any questions please contact: James McManus on (08) 9205 8901 or Peter Mullins on (08) 9205 8327

APPLICATIONS CLOSE 4pm, Thursday 14th January 2021

STUART JARDINE PSM I CHIEF EXECUTIVE OFFICER

This information is available in alternative formats on request, such as larger fonts. Please contact The Stirling Customer Service Team on (08) 9205 8555.

Attachments:
- Customer Experience Officer - Contact Centre_ PD.docx
- Customer Experience Officer - Front Counter PD.docx