Customer Experience Officer (Casual)

  • Light Regional Council
  • Light, SA, Australia
  • 05 Aug, 2022
Casual/Seasonal/Maternity Administrative, Clerical and Office Support Customer Service, Receptions, and Complaints

Job Description

Job type: Casual

Job status: Part-time

Career level: Mid Career

Lodgement email: employment@light.sa.gov.au

Application close date: 16 Aug 2022 9-00 am

Job Contact

Ms Pepper Mickan 

Library Services Manager 

08 8525 3200

  • Supportive Working Environment

  • Council’s face and voice to the community

  • Varied job role

We are seeking an engaging individual who is enthusiastic about providing exceptional customer service and enjoys creating a positive experience for their customers by making it their goal to exceed expectations.

About the Role

This casual role will provide additional support within our Libraries and Customer Experience team and be responsible for attending to and resolving customer enquiries as the first point of contact at Council. The role will also encompass cashiering duties, library program support and visitor information services, ensuring that not only are our community supported through the provision of high-quality services, but visitors to our region are also actively engaged.

The role will work across Council’s libraries (including outreach locations) and will report to the Coordinator Libraries and Customer Experience.

About Us

Our area is rural, features a good portion of the internationally renowned Barossa Valley, some iconic historic townships and settlements including Kapunda and Greenock, as well as rapidly expanding developments, particularly the Roseworthy Township. We are a growth region with a strong focus on economic development balanced with environmental sustainability to enhance the community we serve.

To be successful in this role, you will need:

  • Experience in providing excellent customer service.
  • Knowledge of Council and library services and the role they play in supporting the community
  • Library, Community or Office Administration qualifications would be highly regarded.
  • A solution-based mindset
  • Strong interpersonal skills and work ethic, with an ability to maintain diplomacy and professionalism with a customer service focus.
  • A current Working with Children Check

In return you will not only be part of a great team, but you will also have access to Council’s wellbeing program, journey and income protection as well as a flexible work environment.

If you are attracted to a challenging and rewarding role within a progressive and welcoming organisation, and hold the appropriate experience and skills, we encourage you to apply.

To discuss this position in confidence, please contact Ms Pepper Mickan, Library Services Manager on (08) 8525 3200.

Applications are invited to employment@light.sa.gov.au.

Applications close 9am on Tuesday 16 August 2022.

Council is an Equal Opportunity Employer

Job Closing Date

16 Aug, 2022