Refugee Community Liaison Officer (Arabic-speaking)

$71,280 yearly
  • Whittlesea City Council
  • Whittlesea VIC, Australia
  • 05 Aug, 2022
Casual/Seasonal/Maternity Customer Service, Receptions, and Complaints Medical, Health, and Social Work

Job Description

Position No: 3080
Division: Children & Families
Location: Northern Suburbs
Work Type: Fixed Term - Full Time, Maternity Leave Replacement

Refugee Community Liasion Officer (Arabic-speaking)
Full Time, Fixed Term - ending 17 February 2023 (Maternity Leave Replacement)
Band 4
Salary $ 71,279.50 + Super + RDO + Flexible Working

About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

The Role
Make a difference in our community!

The Community Liaison Officer role forms part of the Program for Refugee Immunisation Monitoring and Education (PRIME). PRIME supports refugees and people seeking asylum to access catch-up immunisation and COVID-19 vaccination in Australia. The Arabic-speaking Community Liaison Officer is responsible for building trusting relationships with the refugee community and recommend refugee immunisation health pathways to ensure an efficient immunisation process occurs. This is done by:

  • Assist in communicating between refugee communities and providers using cultural skills and knowledge.
  • Communicating immunisation appointments with Council to refugee families.
  • Assisting with the creation of culturally appropriate resources for refugee families to raise awareness and education regarding the importance of immunisation.
  • Attending community education sessions with the RNI and at times interpreting presentations.

About you
The successful applicant will be able to speak, read and translate Arabic with customer contact handling skills and active listening. The applicant will have experience in community engagement and communicating with clients of diverse backgrounds including refugees and people seeking asylum. The successful applicant will possess the ability to present and engage with the community at events and education opportunities. As this is an office-based role, the applicant needs to be confident using Microsoft office, handling telephone calls, data entry and working in a team environment.

If this sounds like you, then you should definitely apply!

Want to know more?
For more information about this position please access a copy of the position description via the link below or If you have any questions regarding this role, please contact Rachael James, Project Coordinator Refugee Immunisation on 03 9217 2480.

To apply for this position, you must address the Selection Criteria outlined in the Position Description in your cover letter. Please note, that applications that do not address the Selection Criteria may not be considered.

Applications close at 11.45 pm on 19th August 2022

Interviews will take place as suitable candidates are identified.

Please note all applicants must apply online, and no late applications will be accepted.

* We are happy to take applications from international candidates if you have a valid Visa to work in Australia.

At the City of Whittlesea, we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.

In line with the directions issued by Victoria's Chief Health Officer, all roles at the Council require staff to be mandatorily vaccinated to perform duties and/or deliver services to the community. Therefore, if you are successful in the selection process, you will be required to provide evidence of an approved Covid-19 vaccination or authorised medical exemption.

Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.

If you require a workplace adjustment to support you during the interview process, please email with your request outlining your preferred method of contact. Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.

Job Closing Date

19 Aug, 2022