Library Collections Support Officer

$34.17 - $37.65 hourly
  • Moonee Valley City Council
  • 9 Kellaway Ave, Moonee Ponds VIC 3039, Australia
  • Jan 12, 2021
Part time Customer Service, Receptions, and Complaints

Job Description

Reference Number

13399

Employment Type

Permanent Part Time

Directorate

Leisure & Community Development

Department

Leisure

Location

Ascot Vale Library, Avondale Heights Library & Learning Cntr, Flemington Library, Niddrie Library, Sam Merrifield Library

Banding

Library Collections Support Officer

Salary

$34.17 to $37.65

Position Summary

Reference number: 13399

Closing date: 11:45pm, Wednesday 20 January 2021

  • Permanent Part-Time Position
  • 14 Hours Per Week
  • $34.17 - $37.65 per hour plus 9.5% superannuation

About Moonee Valley City Council Libraries

Moonee Valley City Council provides library services at five locations across the municipality: Ascot Vale Library, Avondale Heights Library and Learning Centre, Flemington Library, Niddrie Library and Sam Merrifield Library (Moonee Ponds). Services include availability and loans of books and other materials, collection management, information provision, access to computers and the internet, online services and events and marketing.

The Opportunity

As part of our Libraries and Learning team, you will be based primarily at the Niddrie branch and assist the Library Administration team with daily routine tasks required for swift circulation of incoming and outgoing library resources. You will also be responsible for providing excellent service to the users of Moonee Valley City Council across all libraries as required. Shifts are rostered in short blocks, every morning, Monday to Friday.

Responsibilities

  • Sort, pack and unpack library items for transfer between libraries;
  • Provide prompt, accurate, courteous and consistent customer service to ensure a positive experience for customers;
  • Undertake library tasks as required including placing reservations, joining new members, discussing and assisting with room, equipment and event bookings, issuing and returning loans, placing reservations, collecting fees and charges and shelving materials; and,
  • Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices.

Skills & Experience

  • Satisfactory completion of Year 12 or equivalent is essential with customer service experience, commensurate with the requirements of work required of this position;
  • Understanding of the role of public libraries within the community;
  • Proficiency in the operation of relevant equipment and technology with the ability to troubleshoot computer and mobile technologies available to the public;
  • Excellent verbal and written communication skills with the ability to resolve minor problems with clients and members of the public; and,
  • Current and valid Working with Children Check.

How to Apply

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Nilupa Mahanama, Coordinator Collections and Customer Experience on 0447 644 328 or Nicole Johnson (Library Reader Services Support Technician) or Erin Stewart (Technical Services Librarian) on (03) 9243 1900.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.

Selection Criteria

Essential: 1. Satisfactory completion of Year 12 or equivalent is essential with customer service experience, commensurate with the requirements of work required of this position.
Essential: 2. Understanding of the role of public libraries within the community.
Essential: 3. Proficiency in the operation of relevant equipment and technology with the ability to troubleshoot computer and mobile technologies available to the public.
Essential: 4. Ability to work well as part of a team.
Essential: 5. Working with Children Check.

Contact Person

Nilupa Mahanama

Contact Number

(04) 4764 4328

Alternate Contact Person

Nicole Johnson or Erin Stewart

Alternate Contact Number

(03) 9243 1900

Closing Date

20/01/2021

Position Description

PD - Library Collections Support Officer - 2980 - January 2021.docx Open

Application Guide

View Guide

Job Closing Date

Jan 20, 2021