Customer Service Officer

$60,046 - $76,396 yearly
  • Katherine Town Council
  • Katherine NT, Australia
  • 08 Apr, 2021
Full time Customer Service, Receptions, and Complaints

Job Description

Date Added: 31-Mar-2021
Closing Date: 18-Apr-2021 12:00 AM

Level 4: $60,046.23 - $76,395.57 - Permanent Full Time

This position reports directly to the Administration Manager and is responsible for the delivery of a comprehensive range of high quality, integrated Council services to customers via the counter, over the telephone or email, ensuring excellent service.

Essential 

  • Demonstrated ability to meet the positions key responsibilities;
  • Current NT Drivers Licence;
  • Sound written and verbal communication skills;
  • Experience in Microsoft Officer products and packages;
  • High-Level customer service experience;
  • Experience in managing and positively engaging a team environment;
  • Ability to understand various legislations, statutory obligation and Council policies in order to make informed decisions;
  • Demonstrated experience and ability to deliver good outcomes;
  • Extensive knowledge and skills gained through on-the-job training;
  • Minimum experience of 2 years in a similar or related role.

Applications Close 18 April 2021

Job Closing Date

18 Apr, 2021